Shipping policy
Last Updated: October 2026
This policy applies to physical products purchased directly through Miivvandi. Digital products and memberships are delivered electronically and do not require shipping.
Order Processing
In-stock physical products are generally processed within 3–5 business days, excluding weekends and holidays.
Processing time is separate from carrier transit time. During product launches, holidays, sales, or periods of increased order volume, additional processing time may be required.
You will receive a shipping confirmation email with tracking information once your order has been prepared for shipment.
Preorders
Products identified as preorders will be fulfilled according to the estimated release or shipping information displayed on the applicable product page.
If a preorder and an in-stock product are purchased together, the items may ship separately or may be held until the preorder becomes available, depending on the fulfillment method.
Estimated preorder dates are provided in good faith but may change because of printing, production, carrier, or other fulfillment circumstances. If a significant delay occurs, affected customers will be notified.
Made-to-Order and Print-on-Demand Products
Some Miivvandi merchandise may be produced after an order is placed. Made-to-order and print-on-demand products may require additional production time before shipping.
The estimated processing or delivery information shown on the product page or during checkout should be reviewed before completing your purchase.
Products fulfilled by different facilities or vendors may arrive in separate packages. Separate tracking information may be provided for each shipment.
Digital Products and Memberships
Digital guides, ebooks, downloadable resources, and membership access are delivered electronically and are not shipped.
Delivery may be provided through an order-confirmation email, download email, customer account, or membership-access instructions.
If you do not receive your digital delivery instructions, check your spam or junk folder before contacting support@miivvandi.com.
Shipping Times
Estimated delivery time depends on the destination, selected shipping method, and carrier.
Delivery dates are estimates and are not guaranteed. Carrier delays, weather, customs processing, service interruptions, and other circumstances outside Miivvandi’s reasonable control may affect delivery.
Shipping Rates
Available shipping methods and rates are calculated at checkout based on the products ordered, package weight, destination, and available carrier services.
International Shipping
Miivvandi ships to select international destinations when international shipping is available during checkout.
International customers are responsible for any customs duties, import taxes, brokerage charges, or other fees imposed by the destination country. These charges are not included in the product price or shipping charge unless expressly stated during checkout.
International delivery may be delayed by customs processing or local postal services.
Address Accuracy and Changes
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an address error, contact support@miivvandi.com as soon as possible. We cannot guarantee that an address can be changed after an order enters processing or fulfillment.
Miivvandi is not responsible for delivery problems caused by an incomplete or incorrect address provided by the customer. Additional shipping charges may apply if an order must be resent.
Tracking and Delivery
When tracking is available, tracking information will be sent to the email address associated with the order.
Please allow time for the carrier’s tracking system to update after receiving the shipping notification.
If tracking shows a package as delivered but you cannot locate it, please:
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Check around the delivery location
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Ask members of your household, building staff, or neighbors
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Contact the carrier for delivery details
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Contact Miivvandi if additional order information is needed
Lost or Delayed Packages
If a package appears to be significantly delayed or lost in transit, contact support@miivvandi.com with your name and order number.
Miivvandi will review the available tracking information and assist with a carrier inquiry or claim when appropriate. Resolutions are determined based on the order details, tracking information, carrier findings, and applicable law.
Damaged or Incorrect Orders
If your physical order arrives damaged, defective, or incorrect, contact support@miivvandi.com within 7 days of delivery.
Please include:
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Your name and order number
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A description of the issue
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Clear photographs of the product and packaging
We will review the information and provide an appropriate resolution in accordance with our Refund Policy.
Limited and Clearance Products
Some products may be part of limited, seasonal, or clearance collections and may not be restocked once sold out.
Contact
For shipping, tracking, preorder, or delivery questions, contact: