Refund policy

We want every Miivvandi purchase to be clear and handled with care. Because we offer different types of products—including memberships, digital downloads, preorders, apparel, and made-to-order merchandise—the refund terms vary by product type.

Community Memberships

Miivvandi Community membership fees are non-refundable once membership access begins.

Membership provides immediate access to a digital community experience that may include live conversations, community engagement, and shared resources.

You may cancel your membership at any time. Cancellation stops future recurring charges, and your membership access will remain active through the end of the current paid billing period.

This policy does not limit any rights provided under applicable law.

Digital Products and Downloads

Digital products, downloadable guides, ebooks, and other electronically delivered resources are final sale and non-refundable once access or download delivery has been provided.

If you experience a technical issue accessing a digital purchase, contact us at support@miivvandi.com. We will make reasonable efforts to restore access or provide a replacement file.

Refunds may be considered when:

  • A duplicate charge occurred

  • The incorrect digital product was delivered

  • Miivvandi is unable to provide access to the purchased product after being given a reasonable opportunity to correct the issue

Preorders

Preorder cancellation requests must be submitted before the applicable product has been fulfilled, shipped, or digitally delivered.

To request a preorder cancellation, email support@miivvandi.com with your name and order number.

Once a physical preorder has shipped, the Physical Products terms below apply. Once a complete digital preorder has been delivered, it becomes final sale and is subject to the Digital Products and Downloads terms above.

Any estimated release or shipping date is provided in good faith and may be adjusted if production or fulfillment circumstances change. If a significant delay occurs, customers will be notified and provided with any options required under applicable law.

Physical Products

Return or exchange requests for eligible physical products must be submitted within 14 days of delivery.

To qualify for a return, the product must be:

  • Unused, unworn, and unwashed

  • In its original condition

  • Free from stains, odors, damage, or signs of wear

  • Returned with its original packaging and tags whenever applicable

Contact support@miivvandi.com before returning an item. Items returned without prior approval may not be accepted.

Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect. Original shipping charges are non-refundable unless required by law or the return resulted from an error by Miivvandi.

Made-to-Order and Print-on-Demand Products

Made-to-order, personalized, custom-produced, and print-on-demand products are created specifically after an order is placed and are therefore final sale.

These products may be replaced or refunded only if they arrive damaged, defective, materially misprinted, or incorrect.

Damaged, Defective, or Incorrect Products

If your physical order arrives damaged, defective, or incorrect, contact support@miivvandi.com within 7 days of delivery.

Please include:

  • Your name and order number

  • A description of the issue

  • Clear photographs showing the product and the problem

If the claim is approved, Miivvandi will provide an appropriate replacement, refund, or other resolution.

Non-Returnable Items

The following items are not eligible for return unless they arrive damaged, defective, or incorrect:

  • Digital products and downloads

  • Community memberships after access begins

  • Made-to-order, personalized, or print-on-demand merchandise

  • Gift cards

  • Items marked final sale

  • Items showing signs of wear, washing, use, or customer-caused damage

Approved Refunds

Approved refunds will be issued to the original payment method. Processing time after a refund is issued may vary depending on your bank or payment provider.

Miivvandi is not responsible for returned packages that are lost or damaged in transit. We recommend using a trackable return-shipping method.

Questions

For questions about a return, refund, preorder, membership cancellation, or digital-product issue, contact:

support@miivvandi.com